A Practical Guide for Developing Your Emotional Intelligence

Overview
Curriculum
Instructor

To watch a sample of this course, Click the”Curriculum Tab“.

Why this Course is Important

“Learn how to manage yourself and successfully interact, communicate and positively influence others.”

Have you ever wanted to know why certain people, events, and things can excite and motivate you or stress and bother you at work and in your personal life? What if you could control how you react in those situations?

People who have higher levels of emotional awareness, as well as control over their behaviours, can make instant connections with others and enjoy positive working and personal relationships. Emotionally intelligent people experience greater success and happiness.

During the A Practical Guide for Developing Your Emotional Intelligence training, you will discover what EQ is and practical ways you can control your emotions, confront difficult issues and manage emotionally-charged situations. This session is for employees who want to manage their emotions better, identify the subtle clues others send with their emotions and improve their workplace and personal relationships.

Course Objectives

Successful completion of this course will increase your ability to:

Manage your emotions by recognising how thoughts and emotions are connected.
Improve your self-control by identifying physical cues indicating your emotions may take over.
Discover how emotional intelligence can help you develop more positive relationships at work and a more optimistic outlook to express your needs and feelings appropriately.
Explore how to use emotional intelligence to bounce back from setbacks.

What Will You Learn

How to develop your self-awareness by discovering how thoughts drive feelings and recognising your physical cues that emotions are arising.
Learn to prevent emotional-hijacking by using techniques for collecting your thoughts.
How to develop more positive relationships with others at work through empathy.
Improving your communication in a way that is persuasive and engaging.
How to use your emotions as a tool to improve the process of conflict resolution.
Brilliant techniques to keep your composure in stressful or high-pressure situations.
How to reframe thinking, change perspective and bounce back from life’s setbacks.

Personalised Certificate for Completion

11-cert-eq At the end of each training session, participants will be asked to complete a short assessment based on the course covered and receive a personalised downloadable certificate.

Professionally Designed Workbook Included

bytes-workbook

Your course comes with a professionally-designed downloadable workbook. The workbook will allow you to add information gained during the training, as well as add your own thoughts and observations. The last page of the workbook contains a personal action plan to help you implement the key lessons from this training session.

BONUS: For managers, team leaders, and supervisors attending this training, you will also receive a bonus coaching question sheet. This is the perfect tool for having powerful coaching conversations with individuals or your entire team about this topic.

Paul Puckridge

For the past 26 years, Paul Puckridge has been the training director and head instructional designer at The Success Institute. Over nearly three decades, Paul has trained over 10,000 managers and employees from any of Australia's most respected and well-known private and public organisations. Paul has a passion for professional development, ongoing learning, and a deep desire to help develop Australian managers' and employees' skills and work smarts.