Managing and Turning Around Underperforming Employees

Overview
Curriculum
Instructor

To watch a sample of this course, Click the”Curriculum Tab“.

Why this Course is Important

“Discover how to get to the root of employee underperformance and help to turn the behavior around.”

Surely nothing is more debilitating or stressful than for a manager, team leader or supervisor to have a member of their tea, who is underperforming or causing problems within their team. Whether it is someone turning up late, a team member who is not getting their work done on time, or a colleague with a bad attitude, knowing how to turn that person’s behaviour and performance around is critical for the employee, the team and you! The good news is that you don’t have to avoid having those performance conversations anymore.

The Managing and Turning Around Underperforming Employees (M) session will show you using a proven performance management framework how you can have meaningful conversations to help turn around underperformance.

This practical training will teach you what to say and the right questions to ask so that the employee has best chance of turning his or her performance around and to keep them on track.

Course Objectives

Successful completion of this course will increase your ability to:

Understand that there are only four main reasons for all underperformance issues
Know how to approach a team member who is underperforming.
Be confident when you approach a team member about their behaviour or performance.
Know what to say and what not to say during an informal or formal performance management conversation.

What You Will Learn

Identify the four main reasons for underperformance
How you might be passively enabling underperformance and how to fix it.
Why an employees’ probation period is critical when ‘on boarding’ them.
How to have start a conversation about an employee’s underperformance.
How to get your team members to open up about what’s really going on.
How to have a two-way discussion with them and not just an evaluation.
Setting forward-focussed goals.
How to follow-up and help a team member feel supported without micromanaging them.
What to do if their performance doesn’t change or gets worse.

Personalised Certificate for Completion

07-cert-underperforming At the end of each training session, participants will be asked to complete a short assessment based on the course covered and receive a personalised downloadable certificate.

Professionally Designed Workbook Included

bytes-workbook

Your course comes with a professionally-designed downloadable workbook. The workbook will allow you to add information gained during the training, as well as add your own thoughts and observations. The last page of the workbook contains a personal action plan to help you implement the key lessons from this training session.

BONUS: For managers, team leaders, and supervisors attending this training, you will also receive a bonus coaching question sheet. This is the perfect tool for having powerful coaching conversations with individuals or your entire team about this topic.

Paul Puckridge

For the past 26 years, Paul Puckridge has been the training director and head instructional designer at The Success Institute. Over nearly three decades, Paul has trained over 10,000 managers and employees from any of Australia's most respected and well-known private and public organisations. Paul has a passion for professional development, ongoing learning, and a deep desire to help develop Australian managers' and employees' skills and work smarts.