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Soft Skills
Developing Your Personal Resilience to Pressure and Stress
When you build your personal resilience, you’ll have an easier time dealing with stress and life’s challenges.
- Recognise personal stress triggers and early warning signs.
- Apply practical strategies to stay calm under pressure.
- Build daily habits that strengthen resilience and adaptability.
How to Negotiate Using the Power of Principled Negotiating!
Learn how to create value for yourself and your counterparts using the powerful Harvard ‘win-win’ negotiating framework.
- Separate people from problems to reduce conflict in negotiations.
- Focus on interests, not positions, to reach mutual benefits.
- Develop objective criteria to create fair, sustainable agreements.
Understanding DISC and the 4 Personalities in Your Workplace
Use the power of DISC to understand yourself and bring out the best in yourself and the others you work with.
- Identify the four DISC personality types and their key traits.
- Recognise communication styles that improve teamwork and reduce conflict.
- Adapt your approach to collaborate effectively with different personalities.
How to Eliminate Procrastination and Become More Disciplined
Learn how to stop wasting your time and discover how to be a super-productive person at work and in life.
- Understand root causes and triggers of personal procrastination habits.
- Apply practical tools to improve focus and time management.
- Build consistent self-discipline through small daily actions.
Strategies for Managing Your Inbox and Email Overwhelm
Discover how to eliminate email anxiety, avoid inbox distractions and focus on the work that needs to get done now.
- Organise emails efficiently using folders, filters, and priorities.
- Apply proven techniques to reduce inbox clutter and distractions.
- Develop daily habits for faster, stress-free email management.
Discover the Perfect Morning Routine for Doing Your Best Work
Boost your productivity and accomplish more by optimising your morning routine at work.
- Identify morning habits that boost focus, energy, and productivity.
- Structure a routine that aligns with personal goals and priorities.
- Overcome common barriers to maintaining a consistent morning routine.
Understand How to De-Escalate Conflict
Learn how to manage high conflict conversations and guide difficult interactions towards positive changes.
- Recognise early signs and triggers of workplace conflict.
- Apply active listening to calm emotions and build understanding.
- Use practical techniques to defuse tension and restore collaboration.
How to Be a Customer Service Superstar
Enhance your customer support skills and delight every customer with great customer care.
- Deliver exceptional service through empathy and active listening.
- Handle difficult customers with professionalism and confidence.
- Build lasting customer relationships that drive loyalty and trust.
Brilliant Business Writing for Busy People
Discover how to write clearly and compellingly – for customers, colleagues and other key stakeholders.
- Write clear, concise messages tailored to professional audiences.
- Structure emails and documents for maximum impact and readability.
- Avoid common writing mistakes that confuse or weaken communication.
Understanding and Dealing With Difficult People
Understand why some people are hard to work and difficult and learn to manage people’s difficult behaviour.
- Identify common types and behaviors of difficult people.
- Apply strategies to manage emotions during challenging interactions.
- Use communication techniques to reduce conflict and build cooperation.
Using Your Circadian Rhythms to Boost Your Performance
Discover the productivity secrets of successful people and manage your energy to be more productive each day.
- Understand how circadian rhythms influence energy, focus, and productivity.
- Identify personal peak times for high-value tasks and decisions.
- Align daily routines with natural rhythms to maximise performance.
Creative Thinking and Problem Solving for Busy People
Master the critical skills and tools to help drive innovation, create different alternatives and generate better solutions.
- Apply creative techniques to generate fresh, practical solutions.
- Break down complex problems into manageable, actionable steps.
- Overcome mental blocks and think outside traditional patterns.
Strategies for Accelerating Your Career Success
Discover how to get ahead at work and become an employee every organisation would fight to keep.
- Identify personal strengths to leverage for faster career growth.
- Build strategic networks that open opportunities and influence.
- Develop habits that enhance visibility, credibility, and advancement.
Achieving Goals: Define and Surpass Your High-Performance Goals
Gain self-confidence and all of the rewards you’ve been wanting when you learn how to reach your goals.
- Set clear, measurable goals aligned with personal and professional priorities.
- Apply proven strategies to stay motivated and overcome obstacles.
- Track progress effectively to sustain momentum and celebrate success.
Using Storytelling When Presenting and Persuading Others
Discover how to be persuasive and influence people in meetings and presentations by using the power of stories.
- Craft compelling stories that capture attention and build connection.
- Structure narratives to clearly support key messages and ideas.
- Use storytelling techniques to influence, inspire, and persuade audiences.
How to Be an Indispensable Member of Your Team
Identify your strengths and discover what skills you will need to develop to become an even stronger team member.
- Demonstrate reliability and accountability in every team responsibility.
- Communicate openly to build trust and strengthen collaboration.
- Contribute unique strengths that add value to team success.
How to Write Professional Business Reports
Learn how to write a report step by step. From planning through to proofing – create a polished and persuasive business report.
- Structure reports logically for clarity, impact, and easy reading.
- Write concise, professional content tailored to business audiences.
- Present data and findings effectively using visuals and summaries.
A Practical Guide to Practicing Mindfulness Every Day
Discover how mindfulness can help to connect with your inner-self, reduce stress and help you to live in the moment.
- Understand mindfulness principles and their benefits for daily life.
- Practice simple techniques to stay present and reduce stress.
- Build mindful habits to improve focus, balance, and well-being.
Understanding and Developing Your Cultural Intelligence
Develop the skills you need to relate and get on with others effectively in a culturally diverse workplace (and world).
- Recognise cultural differences and their impact on workplace interactions.
- Adapt communication styles to connect effectively across cultures.
- Develop strategies to collaborate inclusively in diverse environments.
Developing Your Assertiveness and Self Confidence
Learn how to talk to others with more confidence, expand your social circle and find your voice to say “no” when you need to.
- Differentiate between passive, aggressive, and assertive communication styles.
- Practice techniques to express opinions clearly and respectfully.
- Build self-confidence through positive mindset and consistent actions.
Time Management Mastery for Super-Busy People
The productivity and time management course that shows you how to reduce your overwhelm and increase your daily results.
- Prioritise tasks effectively using proven time management frameworks.
- Eliminate common time-wasters and boost daily productivity.
- Develop sustainable routines for managing workload and deadlines.
Speed-Reading to Double Your Reading Speed
Learn how to read faster, process and internalise information easier and remember more of what you read.
- Apply techniques to increase reading speed without losing comprehension.
- Reduce subvocalisation and other habits that slow reading pace.
- Practice strategies for retaining and recalling key information quickly.
Designing Beautiful and Persuasive PowerPoint Decks
Create attractive and modern and engaging and animated PowerPoint presentation slides with transitions and effects.
- Apply design principles to create clear, visually appealing slides.
- Use storytelling techniques to structure persuasive presentations.
- Enhance impact with effective visuals, layouts, and minimal text.
How to Deliver Outstanding Ted-Style Talks & Presentations
No more boring data dumps! Learn how to give interesting, memorable talks and presentations with confidence using a TED-style approach.
- Craft powerful messages that inspire and connect with audiences.
- Use storytelling techniques to engage and influence listeners.
- Deliver presentations confidently with stage presence and authenticity.
A Practical Guide for Developing Your Emotional Intelligence
Learn how to manage yourself and successfully interact, communicate and positively influence others.
- Recognise and understand your own emotions in different situations.
- Manage emotional responses to stay calm and effective under pressure.
- Build empathy and stronger relationships through active emotional awareness.
How to Successfully Manage the Front Desk (Admin Staff)
Develop best practice administration, front office and receptionist skills.
- Deliver professional first impressions through effective communication skills.
- Organise tasks and prioritise responsibilities for smooth front desk operations.
- Handle difficult situations and inquiries with confidence and courtesy.
How to Get the Most from Every Networking Event
Discover how to meet new people, start meaningful conversations and develop new working relationships at business social events.
- Prepare effectively to maximise opportunities before attending events.
- Build genuine connections through confident conversations and listening.
- Follow up strategically to maintain and grow professional relationships.
How to Be a Highly Effective Communicator
Develop your communication skills for listening, persuading, influencing and building a strong rapport with customers and colleagues.
- Express ideas clearly and confidently in any conversation.
- Listen actively to understand and build stronger connections.
- Adapt communication style to suit different audiences and situations.
Strategies for Maximising Your Productivity Working from Home
Learn how to get organised, increase efficiency, and maximise productivity while working from home.
- Create an effective home workspace that boosts focus and efficiency.
- Manage time and boundaries to balance work and personal life.
- Use productivity tools and routines to stay organised and consistent.
Getting Yourself Organised, Motivated and Focused for the Next 12 Months
Identify then eliminate distractions and learn the secret steps to getting laser focused and super-productive this year.
- Set clear yearly goals aligned with personal and professional priorities.
- Build effective systems to stay organised and track progress consistently.
- Maintain motivation and focus through habits and accountability practices.
Leadership & Management
Bring Out the Best in Your People Through Coaching
How to offer targeted, ongoing coaching to your people to strengthen their skills and add value to the entire team.
- Apply coaching techniques to unlock potential and build confidence.
- Ask powerful questions that encourage reflection and self-discovery.
- Provide constructive feedback that inspires growth and improvement.
Leading Your Team During Times of Disruption and Change
Understand the need for change and gain the skills to help your team respond to and embrace changes at work.
- Communicate change clearly to build trust and reduce uncertainty.
- Support team resilience and adaptability during challenging transitions.
- Lead with empathy while maintaining focus on goals and priorities.
Delegation Skills (for Managers Who Already Do Too Much)
Discover how to delegate tasks and free up your time so you can focus on more important activities.
- Identify tasks to delegate for maximum efficiency and impact.
- Match responsibilities to team members’ strengths and capabilities.
- Build trust through clear instructions, accountability, and follow-up.
A Manager’s Guide for Delivering Engaging Team Training Sessions
The shortcut for managers, to create and deliver training that transforms employees.
- Plan training sessions that align with team needs and goals.
- Use interactive methods to keep participants engaged and learning.
- Evaluate training effectiveness to ensure knowledge transfer and application.
A Manager’s Guide to Understanding Conflict of Interest
Learn what COI is and how to handle conflicts of interest that can occur within your workplace.
- Recognise situations that may create conflicts of interest at work.
- Apply guidelines to handle conflicts ethically and transparently.
- Promote a culture of integrity through clear policies and actions.
Bullying No More! How to Have a Respectful Workplace
Learn what bullying is (and isn’t) and how you can help build a respectful workplace with greater morale, increased productivity and happier teammates.
- Identify different forms and signs of workplace bullying behaviors.
- Apply strategies to prevent, address, and resolve bullying incidents.
- Promote respect, inclusivity, and positive workplace relationships.
Understanding the Psychology of Motivation
Develop a plan to increase the motivation of your team members using a psychological approach.
- Understand key psychological theories that drive human motivation.
- Identify intrinsic and extrinsic factors influencing employee performance.
- Apply motivational strategies to inspire and engage teams effectively.
Everything You Need to Know When You’re a First Time Manager
Develop a plan to increase the motivation of your team members using a psychological approach.
- Transition effectively from individual contributor to team leader.
- Communicate expectations clearly and build trust with your team.
- Manage performance through feedback, coaching, and accountability.
How to Prepare and Conduct Motivating Performance Reviews
Learn the techniques of how to conduct the positive, forward-looking annual performance appraisals.
- Plan performance reviews that are structured, fair, and constructive.
- Deliver feedback that motivates improvement and recognises achievements.
- Set clear goals and development plans for future performance.
Successfully Onboarding New Team Members
Maximise your team onboarding process to enable new team members to be productive and efficient from the day they start.
- Design onboarding plans that accelerate integration and productivity.
- Communicate expectations clearly to build confidence from day one.
- Foster belonging and engagement through supportive team connections.
How to Create a Strong Team Culture
Learn how to develop your team’s culture by building a foundation on strong values and principles that will guide your team’s performance.
- Define team values that guide behavior and decision-making.
- Build trust and collaboration through consistent leadership actions.
- Reinforce culture with recognition, rituals, and shared accountability.
How to Commence and Successfully Manage Small Projects
Explore the big picture of project management and learn how to run a small project or be part of a project team.
- Define project goals, scope, and success criteria clearly.
- Create simple project plans with timelines, roles, and responsibilities.
- Monitor progress and address issues to keep projects on track.
Managing and Turning Around Underperforming Employees
Discover how to get to the root of employee underperformance and help to turn the behavior around.
- Identify root causes of underperformance through observation and dialogue.
- Provide constructive feedback and set clear performance expectations.
- Develop improvement plans that support growth and accountability.
Leading Productive (In-Person or Online) Team Meetings
Manage everyone’s time well by conducting the best online and in person meetings that generate positive activity and produce tangible results.
- Plan focused agendas that maximise time and team contributions.
- Facilitate discussions that encourage participation and clear outcomes.
- Use tools and techniques to keep meetings engaging and efficient.
Managing Employees Who Work from Home or Remotely
How to manage some or all of your team that are working from home. Manage and lead them stay motivated, focused and productive.
- Set clear expectations to ensure accountability and performance.
- Foster communication and connection through regular check-ins.
- Support engagement and well-being in remote work environments.
Setting Your Team’s Objectives and Goals for the Year Ahead
Make this your team’s best year by learning how to formulate and communicate your team objectives and goals and get your people excited about the year ahead.
- Align team goals with organisational vision and strategic priorities.
- Apply SMART criteria to create clear, measurable objectives.
- Engage team members in goal-setting to build ownership and commitment.
We work with leading organisations Australia wide, providing employee training programs, professional development training, time management courses & more!
St Kilda Rd, Melbourne, VIC 3004
1300-881-891
Working Hours: Mon – Fri – 9:00 AM – 5:00 PM
